Client Feedback

Results speak for themselves, but they don’t always tell the whole story. Hear from previous clients to learn about how The Twin Team was able to help them with their real estate needs. 

Diana was a perfect example of efficiency. She came with all the information I would need to make an informed decision and had all aspects, for the sale, lined up in no time. I was spared the agony of open houses as the house was sold within days of listing. I appreciate all of Diana’s attention to details and her care for me at this tender time in my life, as a recent widow. She worked to make this transition as painless as possible.

I chose well and will recommend Diana to anyone who asks and wish her all the best in her career.

Joy H.

Recently worked with the Twin Team & Andrew on purchasing our first home. Can’t say enough good things about the attention to detail & patience throughout the process. We ran the gamut on offers and inspections but were still able to find the home of our dreams. The Twin Team handled every situation with professionalism while making us feel taken care of. Anyone looking for their first home should talk to Andrew!

J + S

We were thrilled with the service we received! Diana and Chris were so patient, responsive and provided amazing advice throughout the process. They went above and beyond to help us and were so gracious with their time. We will miss not seeing them now that we have a new home as it feels like they became part of our extended family. It was obvious they always had our best interests at heart.

Julie A. & Mike J.

Many thanks to Andrew and the rest of the Twin Team for helping us navigate buying our first home! They provided excellent guidance and made a daunting experience easy. We moved in a month ago and couldn’t be happier!

S + D

I have worked with Elaine and Diana for over 7 years having bought and sold several homes with them. I have very much appreciated their professionalism and knowledge of the market. I have recommended them to a number of friends and colleagues and all have had similar service. They have always been able to strike that wonderful balance between providing direction and encouragement while ensuring that I was comfortable with all steps along the way.

Whether a veteran homeowner or a first time home buyer I would strongly recommend Elaine and Diana as a truly customer focused team that can make the home buying/selling experience a positive one

Cliff Y.

Dear Diana,

I just wanted to take a moment to thank you for your time and efforts as my realtor.

I really did not think it would happen so easily and quickly as it did. First of all, you set me up with a great mortgage broker who let me know what I was able to qualify for. Then, as quickly as I told you what I was looking for we were on our way to showings. You were patient and knowledgeable and now I am in a place that I love!

I would gladly recommend you to anyone I know who is in the market.

Pamela D.

The Twin Team is simply the best. Diana and Chris helped us prepare our Westboro house for sale, showcase and market it, then navigate the offers and counter-offers with knowledge, patience and humour. Once our house sold, they helped us find and buy the perfect condo.

If you want to work with realtors who are honest, diligent, extremely knowledgeable and truly listen to clients, we highly recommend The Twin Team.

Alex & Michele

I want to thank you and all the Twin Team for being so responsive and helpful. It was the kind of low pressure, but helpful, and timely sales service that I would use and recommend again as well as to friends. It wasn’t until this purchase and experience that I realized there was a huge gap between professional and not nearly so professional sales representation in Ottawa in the real estate market.

For that I truly thank you.

Bruce K.

Can’t recommend Andrew and his team enough. They were excellent to work with, especially considering we were first-time buyers. I didn’t once feel pressured and felt that Andrew was transparent, honest, and had my best interests at heart every step of the way. He went above and beyond frequently, and was always available to chat if I needed help, even at crazy hours. We highly recommend him!

H + A

From the bottom of our hearts, we want to thank you for the grueling hours you spent working with us, encouraging us, and providing us with the best real estate service any team could have provided!

We are so happy that it’s all over and are enjoying our new home immensely!

Bernadette & Steve L.

Thank you so much for being our guides in navigating selling and buying our new house. We appreciate your expertise and advise and are so happy to have it all work out!

Lavinia and John

I just wanted to send a quick note to thank you to you and your team for the quick sale of my mom’s apartment.  The timing of how everything happened seemed to be ideal.  She got slightly more than asking, the closing was exceptionally quick, we were able to sell 95% of her furniture within a week or two, and she is now in her new retirement home.  We also had the opportunity to bring her own furniture into her new home just before they went on lock down. There was an angel looking out for her and we thank you all for being so professional, compassionate and efficient.

Monica and Jimena

We moved to Ottawa 7 years ago, and were recommended by friends to use the twin team.

We went from place to place, assessing accordingly, they were very patient with us, and we never felt like we were an inconvenience.
Chris’s strong point is that he has a construction background. Any place that was a bit of a fixer-upper, we could bounce ideas off Chris in terms of what would work and what wouldn’t and rough estimates of cost/time etc. This was extremely valuable to us.

Diana was a pleasure to work with, she is warm and engaging, yet I always felt like she had our back in any dealing that had to occur.

We decided to move again recently and used Chris, Diana, and this time Andrew (who is very pleasant) to sell our home. We took all their advice and were very happy with the outcome. I am happy to refer any of my friends to this wonderful team.

Gillian and Colin L.

Working with Chris and Diana has always been a pleasure. We have bought and sold with the Twin Team over the years and their professionalism always shows. We value their experience and opinions when making our decisions. We highly recommend them for anyone looking to enter the real estate market.

Lindsay and Mathew

In April 2022 my partner and I reached out to the Twin Team for help in finding a suitable apartment to meet our needs. We were delighted with Andrew’s service and he found us the right apartment within no time – thanks for everything!

Ian P.

Dear Diana, Chris and Andrew

Thank you so much for the lovely bottle of champagne. We look forward to opening it in our new house. Thank you also for all the hard work you put in to sell our condo and all the extra touches. We really love this condo and the building and are sorry to leave. Now it’s time for a new adventure for us.
Marcia and Irwin P.

Dear Diana, Chris, Lola and Andrew,

My heartfelt thanks to all of you for your strong support and dedicated services this past year with our preparations, sale, closing and relocation.  We couldn’t have done it all without you.

And as always, I appreciated the chance to learn from you throughout this process given your expertise and patience.

Tina S.

We had a great experience working with The Twin Team. Diana, Chris and Andrew all played an important role in finding us a great place to rent in Ottawa. A special thank you goes out to Andrew who was our first point of contact, he responded to all of our questions and inquiries in a timely and informative manner… no matter the time of day! They made the process easy for us as clients and I will 100% be recommending and using their service again.

Kristi and Luke S.

The Twin Team handled the recent sale of our condo and purchase of a town home really well. We would highly recommended them without reservation to anyone looking for a realtor for buying or selling. They know the Ottawa market well. They do thorough research of comparables to come up with an asking price. Excellent photography and video. Exceptional advertising for getting the word out. They explain each step of selling and purchasing very well. They answer emails and texts quickly. The system they use for booking showings works very well. Our condo sold in five days. We can’t say enough about the excellent service we got from Chris, Diana and Andrew and their entire team. We love our new home thanks to them for their professional services. We would label the Twin Team BRF (best realtors forever).

Janice and Bob F.

Can’t recommend Andrew and his team enough. They were excellent to work with, especially considering we were first-time buyers. I didn’t once feel pressured and felt that Andrew was transparent, honest, and had my best interests at heart every step of the way. He went above and beyond frequently, and was always available to chat if I needed help, even at crazy hours. We highly recommend him!


The Twin Team provided exceptional services both for the sale of our condo and the purchase of our home. Diana, Chris and Andrew were professional, very knowledgeable as well as provided excellent advice throughout. They were by far the best realtors that we ever dealt with. We have recommended them to all friends.

Pauline M.

Trustworthy and competent, polite and professional. Great experience dealing with the team! Thanks…

Matthieu T.

The service my mother and I received from the Twin Team was exceptional from start to finish. Diana was even able to organize a zoom meeting for the closing.
I would definitely list with them again. Thank you Twin Team!

Lauri G.

The Twin Team are great. Extremely friendly people, very knowledgeable about what’s happening in Ottawa with the real estate market, and very responsive and efficient to work with. Can’t recommend them highly enough!

Dean & Hillary F.

Diana and Chris were fantastic. From the initial interaction and through closing, they were extremely responsive, thorough, accommodating and vigilant. From listing to close it took less than 3 weeks (well within my expected start to finish timeline). Credit to The Twin Team for their professionalism and tenacity.

Michael M.

We recently used the services of the Twin Team to sell our condo and purchase a home. Thanks to their advice we were able to get substantially more money for our property. They always had our best interest in mind whenever we were viewing properties to purchase and were able to point out the positives and negatives in the homes we looked at. We highly recommend The Twin Team.

Louise and Bill L.

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